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Service is trust

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In the past, Heidelberg Sweden used many independent 3rd  party service providers to service their customer base in Sweden for CtP, ICtP and processing equipment.

In 2003, Heidelberg Sweden started using GKS for a few jobs and thanks to GKS’s superior service, Heidelberg chose GKS as their preferred single service provider in southern Sweden. Heidelberg Sweden began to work in close cooperation with GKS and developed standardized contracts, to the benefit and advantage of their customers. The plan is to implement this throughout Sweden in the nearest future.

Jens Cronval, Director at Heidelberg says:
“I have worked with Klaus and his team at GKS for more than 20 years, so I know what he stands for. It is a natural choice for me to make an alliance with GKS in Denmark and Sweden. Since the early days, we have cooperated on servicing newspapers, and this cooperation has only been strengthened by time.“

Henrik Kold, Service Manager at Heidelberg says:
“When a situation arises, we can always reach local GKS technicians. Flexibility and availability are crucial in our business – and GKS knows that! They always come up with a fast and well-considered solution for getting our customers up and running. They have the ability to put themselves in our customers’ position and fully understand the challenges and importance of being up and running 24-7.”

 

Photo: Martin Bendix-Poulsen, Service Supervisor at Heidelberg Sweden says:
“We use GKS’ services because of the superior service level GKS is providing. GKS’ routine service is an impor- tant key to keeping our customer base up and running as smoothly as possible. In addition, GKS also delivers the right amount of flexibility when it is needed.”

The cooperation between Heidelberg and GKS is based on trust - trust in GKS treating Heidbelberg’s customers as if they were their own at any time. Loyalty, responsibility and product knowledge are also vital focal points when GKS’ technical team is working with Heidelberg customers.

ZERO TOLERANCE REQUIRES FLEXIBILITY IN SERVICE
Sheet fed clients work in a zero tolerance environment – with minimum staff and tight deadlines. Therefore our clients are more dependent than ever on their equipment. This is where GKS is invaluable – the professional preventive maintenance they provide keep our customers’ operations running smoothly and means that they rarely require emergency service.

“We have experienced far less problems at our customer sites after GKS has taken over our service contracts.
The preventive maintenance service contracts have changed our service concept from ‘emergency service’ to ‘planned service’. We virtually see no more sudden and expensive  break-downs.”

 

In top photo: Henrik Kold, Service Manager at Heidelberg, Klaus Olsen, General Manager at GKS and Jens Cronval, Director at Heidelberg,